Cancellation & Refund Policy

Credit packs purchased but not yet consumed are eligible for a full refund within 12 months of the date of purchase. Once any part of a pack has been consumed by a completed API lookup, that pack is no longer eligible for a refund — see Section 7.

FILTER does not offer subscription plans. Credits are sold only in one-time packs — there is no recurring billing, so there is nothing to pro-rate on downgrade or cancellation.

Email team@usefilter.io with your account email and order/invoice reference. We aim to confirm receipt of your request within 2 business days.

Approved refunds are issued to the original payment method used at purchase, via Razorpay. We do not issue refunds in cash or to a different account than the one used to pay.

If a payment is deducted but a purchase fails to complete (a technical failure at our or our payment processor's end), or the same purchase is charged twice, the duplicate or failed amount is refunded automatically once identified, or within 5–7 business days of you reporting it.

Refunds, where applicable, are processed within 5–7 business days to the original payment method. Bank processing times beyond that point are outside our control.

Credits already consumed by completed API lookups are not refundable. This mirrors our credit-charging logic: a lookup that reached our systems and returned a result — including one reported as ABSENT — has consumed real cost on our side.

We reserve the right to decline a refund request where we reasonably believe the account has been used fraudulently or in breach of our Terms of Service.