Cancellation & Refund Policy
Draft — not yet published
This page states our refund terms plainly and with specific timelines, as required for payment processing in India.
1. Unused credit packs
Credit packs purchased but largely unused may be eligible for a refund within a defined window of purchase.
Specific day count and consumption threshold (e.g. "within 7 days if under 10% consumed") not yet decided.
2. Subscription plans
Whether a cancelled or downgraded subscription is refunded pro-rata, or not refunded for the current billing period, is stated here once decided.
Pro-ration policy on downgrade/cancellation not yet decided.
3. How to request a refund
Email support@usefilter.io with your account email and order/invoice reference. We aim to confirm receipt of your request within 2 business days.
4. Refund method
Approved refunds are issued to the original payment method used at purchase, via Razorpay. We do not issue refunds in cash or to a different account than the one used to pay.
5. Failed or duplicate payments
If a payment is deducted but a purchase fails to complete (a technical failure at our or our payment processor's end), or the same purchase is charged twice, the duplicate or failed amount is refunded automatically once identified, or within 5–7 business days of you reporting it.
6. Processing timeline
Refunds, where applicable, are processed within 5–7 business days to the original payment method. Bank processing times beyond that point are outside our control.
7. Credits already consumed, and fraud exclusion
Credits already consumed by completed API lookups are not refundable. This mirrors our credit-charging logic: a lookup that reached our systems and returned a result — including one reported as ABSENT — has consumed real cost on our side.
We reserve the right to decline a refund request where we reasonably believe the account has been used fraudulently or in breach of our Terms of Service.